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Spree |
Q: How do I place my order?
Q: Where can I check the exchange rate?
Q: I am unable to find the spree merchant whom I want to buy from, what should I do?
Q: If I am the only participant in a spree, will you still proceed with my order?
Q: Do I have to wait till the cap is reached before you can
proceed with my order?
Q: How do I know if my order has been successfully submitted to you?
Q: If I have second thoughts after payment,
can I cancel my order and have my refund?
Q: What happens if the item which I wanted is out-of-stock after payment
has been made to you? |
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General Information |
Q: How much does it cost to register?
Q: How much does your service cost?
Q: Why are you charging a fee when other spree
organizers at some forums are doing it for free?
Q: I have a discount code from the merchant, can
I use it when I submit my order to you?
Q: Is there a minimum amount I need to place for
an order? |
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Payment |
Q: What are the accepted modes of payment?
Q: How will I be charged? |
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Shipping & Delivery |
Q: How long will my delivery take?
Q: Can I know my shipping charges in advanced?
Q: Why is International shipping charges calculated based on item’s price and not according to weight?
Q: What is a registered article?
Q: How do you calculate shipping charges among
spree-ers?
Q: Can you do meet up for me to collect my
items? |
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Customs, Taxes and Duties |
Q: Will I be charged for GST?
Q: Will I be charged for US sales tax? |
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Privacy and Security |
Q: Is it safe to use the services provided by
SpreeOrganizer.com?
Q: Will you sell my personal information?
Q: Why are you requesting for my bank account
number?
Q: What should I do if I suspect my account is
hacked?
Q: What happens to my money if your server goes
down? |
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How do I place my order?
You need to be a registered member of SpreeOrganizer.com in order to place an order. Once you are registered, login to “My Account” and click “Place an Order”. Do remember to top-up your account shortly after you have submitted your order. If your account is not funded, the order will be disregarded. |
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Where can I check the exchange rate?
You can see our reasonable exchange rate at
the Spree! section. |
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I am unable to find the spree merchant whom I want to buy from, what should I do?
No worries, recommend the merchant to us HERE. We will review and screen the merchant, hence subjecting to approval. |
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If I am the only participant in a spree, will you still proceed with my order?
Yes, sprees with only one participant will still be honoured. The only difference is US domestic shipping charges will not be shared. SpreeOrganizer.com will combine your order with other spree orders available at its own discretion. This will still allow you to share your International shipping charges with others. Only under circumstances where there are no other spree orders available to share your International shipping charges, your order will then be disregarded.
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Do I have to wait till the cap is reached before you can
proceed with my order?
Yes, this is in order to maximise your potential savings with other participants. Alternatively, should you wish to have your items earlier nontheless, you may put in your request to us. We will process your order if the minimum requirements of the merchant’s promotion (should there be any) is met with other participants. Please note that this option is subjected to approval, in view of fairness to other participants. |
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How do I know if my order has been successfully submitted to you?
Once you have submitted your order through our web portal successfully, you will receive a copy of the order form to your email via an automated reply system. If you have not received a copy of the email an hour later after you have submitted, please contact us to verify on your order. |
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If I have second thoughts after payment, can I cancel my order
and have my refund?
Unfortunately not as once payment has been made, we will submit your order to the merchant. Hence, do finalize your order before submission. |
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What happens if the item which I wanted is out-of-stock after
payment has been made to you?
Out-of-stock items are more common during sales/promotions and we understand your disappointment. Thus, we have provided an alternative field for you in our Order Form. If no alternative is provided, we will omit the out-of-stock item and proceed with the available items. Any excess payment will be credited back to your account.
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How much does it cost to register?
Nothing! Registration is FREE! Once you are registered, you may be able to login your account and view all your order details. On top of that, get updated with the latest promotion, sales, savings and more. |
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How much does your service cost?
With a minimal 4% service fee & handling fee on your total amount paid to the merchant, we can help you save more than the fees paid to us! |
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Why are you charging a fee when other spree
organizers at some forums are doing it for free?
Of course, we are aware that some individuals are offering their services for free at some forums which often make one wonder why. Think about it - tediously organizing a spree at own expenses without any charges for the time and efforts involved? One valid explanation we can come up for is that they are shoppers who wanted to reduce their overall shopping cost. However, we are puzzled to see the same few organizers repeatedly. Do they really have so many things to buy every time? And why is it that their exchange rate is always a lot higher than the normal? It is up to your judgment. |
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I have a discount code from the merchant, can
I use it when I submit my order to you?
Wow, you are a smart shopper indeed. We welcome you to do so.
However, please do allow us to share it with your fellow participtants. |
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Is there a minimum amount I need to place for an order?
Yes, the minimum amount for an order is US$9.99. |
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What are the accepted modes of payment?
You can fund your account using:
- Internet Banking (You must provide us with your Payer Name.)
- ATM Transfer* (You must SMS us immediately after you send a payment via this mode)
- Credit Card** (Please note that there is a 3% admin charge for payment using Credit Card.)
*Please note that we will not have any receipt number or identity of yours reflected on our account statement. Therefore, if there are many transactions on the day, it will caused serious delay for your account to be credited with the amount if it was not informed to us immediately after payment.
**For security reasons, your account name and billing address must match your credit card information. |
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How will I be charged?
When you have successfully placed an order with us, your account funded with SpreeCash will be debited of the amount accordingly. No order will be processed if there is insufficient fund in your account. |
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How long will my delivery take?
To maximise your savings, all sprees will be using the cheapest shipping option. In general, the estimated delivery time is as follows:
- U.S domestic shipping time (Average: 5-7 business days)
- International shipping time (4-6 business days)
- Local shipping time (1-3 business days)
Thus, you can generally expect your goods to reach you in about 10-16 business days (2-3 weeks). |
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Can I know my shipping charges in advanced?
Unfortunately, it is not possible to determine the exact charges as we do not have the package information (size and weight) until the package have arrived to us. However, we have provided an estimated charge based on our previous Sprees. For more information, please login to your account and click on "Spree Calculator" to use the tool we have provided. |
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Why is International shipping charges calculated based on item’s price and not according to weight?
Imagine if a participant ordered a polo shirt for $79, he/she would have taken up 40% of the Spree limit. As a result, fewer people can join the Spree which would mean higher shipping since lesser people can split shipping charges. Hence, as a fair distribution, International shipping charges is calculated in ratio to items’ value.
Do rest assured that as your Spree Organizer, we will always split the shipping charges as fairly as possible because this is our mission. We may factor in weight and prices on a case by case basis. |
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What is a registered article?
Registered article is a service provided by the post office which allows your package to be traceable with a fee of SGD$2.24. This will significantly reduce the risk of non-delivery. Hence, we strongly recommend this option where all orders will be registered by default.
Should you wish to opt out of this option, kindly contact us with reference to your order number and we will advise accordingly. Please note that registered article option is also required for all bulky items as required by the post office. |
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How do you calculate shipping charges among spree-ers?
Please refer to shipping charges. |
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Can you do meet up for me to collect my items?
We would love to meet you. However, to save on the time and trouble, we can only offer you postal services. |
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Will I be charged for GST?
We can safely say no because GST is only applicable when an
order combined is above SGD$400. SpreeOrganizer.com will
always ensure that any Sprees we organize are capped within the
range. |
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Will I be charged for US sales tax?
No. There is currently no sales tax in Oregon, where our
carrier's US address is located. |
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Is it safe to use the services provided by SpreeOrganizer.com?
Of course YES! We are a registered and legitimate business in
Singapore, conforming to the rules and regulations by the
Government. |
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Will you sell my personal information?
We respect all our users' privacy and take every reasonable
effort to protect them. Please read on our Privacy Policy to understand more. |
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Why are you requesting for my bank account number?
We require your bank account number to facilitate your payment
and make any refunds to you if necessary. We will NEVER ask
for more detailed information other than your bank account
number. |
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What should I do if I suspect my account is hacked?
You should inform us immediately so that we can take the
necessary steps to protect any misuse of your account. |
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What happens to my money if your server goes down?
No worries, all money transactions are kept offline and online under secured storage. In the unfortunate event that our server goes down, we will still have your account balance with us. |
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FAQ 
