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Spree |
Q: How
do I place my order?
Q: Where
can I check the exchange rate?
Q: I
am unable to find the spree merchant whom I want to buy
from, what should I do?
Q: If
I am the only participant in a spree, will you still proceed
with my order?
Q: Do
I have to wait till the cap is reached before you can
proceed with my order?
Q: How
do I know if my order has been successfully submitted
to you?
Q: If
I have second thoughts after payment, can I cancel my
order and have my refund?
Q: What
happens if the item which I wanted is out-of-stock after
payment has been made to you? |
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General
Information |
Q: How
much does it cost to register?
Q: How
much does your service cost?
Q: Why
are you charging a fee when other spree organizers at
some forums are doing it for free?
Q: I
have a discount code from the merchant, can I use it when
I submit my order to you?
Q: Is
there a minimum amount I need to place for an order? |
| |
Payment |
Q: What
are the accepted modes of payment?
Q: How
will I be charged? |
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Shipping
& Delivery |
Q: How
long will my delivery take?
Q: Can
I know my shipping charges in advanced?
Q: Why
is International shipping charges calculated based on
item’s price and not according to weight?
Q: What
is a registered article?
Q: How
do you calculate shipping charges among spree-ers?
Q: Can
you do meet up for me to collect my items? |
| |
Customs,
Taxes and Duties |
Q: Will
I be charged for GST?
Q: Will
I be charged for US sales tax? |
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Privacy
and Security |
Q: Is
it safe to use the services provided by SpreeOrganizer.com?
Q: Will
you sell my personal information?
Q: Why
are you requesting for my bank account number?
Q: What
should I do if I suspect my account is hacked?
Q: What
happens to my money if your server goes down? |
| |
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How
do I place my order?
You need to be a registered member of SpreeOrganizer.com
in order to place an order. Once you are registered, login
to “My Account” and click “Place an Order”. Do remember
to top-up your account shortly after you have submitted
your order. If your account is not funded, the order will
be disregarded. |
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Where can I check the exchange rate?
You can see our reasonable exchange rate at the Spree!
section. |
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I am unable to find the spree merchant whom I want to
buy from, what should I do?
No worries, recommend the merchant to us HERE.
We will review and screen the merchant, hence subjecting
to approval. |
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If I am the only participant in a spree, will you still
proceed with my order?
Yes, sprees with only one participant will still be
honoured. The only difference is US domestic shipping
charges will not be shared. SpreeOrganizer.com will
combine your order with other spree orders available
at its own discretion. This will still allow you to
share your International shipping charges with others.
Only under circumstances where there are no other spree
orders available to share your International shipping
charges, your order will then be disregarded.
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Do I have to wait till the cap is reached before you can
proceed with my order?
Yes, this is in order to maximise your potential savings
with other participants. Alternatively, should you wish
to have your items earlier nontheless, you may put in
your request to us. We will process your order if the
minimum requirements of the merchant’s promotion (should
there be any) is met with other participants. Please note
that this option is subjected to approval, in view of
fairness to other participants. |
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How do I know if my order has been successfully submitted
to you?
Once you have submitted your order through our web portal
successfully, you will receive a copy of the order form
to your email via an automated reply system. If you have
not received a copy of the email an hour later after you
have submitted, please contact
us to verify on your order. |
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If I have second thoughts after payment, can I cancel
my order and have my refund?
Unfortunately
not as once payment has been made, we will submit your
order to the merchant. Hence, do finalize your order before
submission. |
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What happens if the item which I wanted is out-of-stock
after payment has been made to you?
Out-of-stock
items are more common during sales/promotions and we
understand your disappointment. Thus, we have provided
an alternative field for you in our Order Form. If no
alternative is provided, we will omit the out-of-stock
item and proceed with the available items. Any excess
payment will be credited back to your account.
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How much does it cost to register?
Nothing! Registration is FREE! Once you are registered,
you may be able to login your account and view all your
order details. On top of that, get updated with the latest
promotion, sales, savings and more. |
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How much does your service cost?
With a minimal 4% service fee & handling fee on your
total amount paid to the merchant, we can help you save
more than the fees paid to us! |
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Why are you charging a fee when other spree organizers
at some forums are doing it for free?
Of
course, we are aware that some individuals are offering
their services for free at some forums which often make
one wonder why. Think about it - tediously organizing
a spree at own expenses without any charges for the
time and efforts involved? One valid explanation we
can come up for is that they are shoppers who wanted
to reduce their overall shopping cost. However, we are
puzzled to see the same few organizers repeatedly. Do
they really have so many things to buy every time? And
why is it that their exchange rate is always a lot higher
than the normal? It is up to your judgment. |
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I have a discount code from the merchant, can I use it
when I submit my order to you?
Wow, you are a smart shopper indeed. We welcome you to
do so. However, please do allow us to share it with your
fellow participtants. |
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Is there a minimum amount I need to place for an order?
Yes, the minimum amount for an order is US$9.99. |
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What are the accepted modes of payment?
You can fund your account using:
- Internet Banking (You must provide us with your Payer
Name.)
- ATM Transfer* (You must
SMS us immediately after you send a payment via this mode)
- Credit Card** (Please note
that there is a 3% admin charge for payment using Credit
Card.)
*Please note that we will
not have any receipt number or identity of yours reflected
on our account statement. Therefore, if there are many
transactions on the day, it will caused serious delay
for your account to be credited with the amount if it
was not informed to us immediately after payment.
**For security reasons, your
account name and billing address must match your credit
card information. |
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How will I be charged?
When
you have successfully placed an order with us, your
account funded with SpreeCash will be debited of the
amount accordingly. No order will be processed if there
is insufficient fund in your account. |
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How long will my delivery take?
To maximise your savings, all sprees
will be using the cheapest shipping option. In general,
the estimated delivery time is as follows:
- U.S domestic shipping time (Average:
5-7 business days)
- International shipping time (4-6 business days)
- Local shipping time (1-3 business days)
Thus, you can generally expect your goods
to reach you in about 10-16 business days (2-3 weeks). |
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Can I know my shipping charges in advanced?
Unfortunately,
it is not possible to determine the exact charges as
we do not have the package information (size and weight)
until the package have arrived to us. However, we have
provided an estimated charge based on our previous Sprees.
For more information, please login to your account and
click on "Spree Calculator" to use the tool
we have provided. |
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Why is International shipping charges calculated based
on item’s price and not according to weight?
Imagine if a participant ordered a polo shirt for $79,
he/she would have taken up 40% of the Spree limit. As
a result, fewer people can join the Spree which would
mean higher shipping since lesser people can split shipping
charges. Hence, as a fair distribution, International
shipping charges is calculated in ratio to items’
value.
Do rest assured that as your Spree Organizer, we will
always split the shipping charges as fairly as possible
because this is our mission. We may factor in weight and
prices on a case by case basis. |
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What is a registered article?
Registered article is a service provided
by the post office which allows your package to be traceable
with a fee of SGD$2.24. This will significantly reduce
the risk of non-delivery. Hence, we strongly recommend
this option where all orders will be registered by default.
Should you wish to opt out of this option,
kindly contact us
with reference to your order number and we will advise
accordingly. Please note that registered article option
is also required for all bulky items as required by the
post office. |
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How do you calculate shipping charges among spree-ers?
Please refer to shipping
charges. |
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Can you do meet up for me to collect
my items?
We would love to meet you. However, to save on the time
and trouble, we can only offer you postal services. |
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Will I be charged for GST?
We can safely say no because GST is only applicable when
an order combined is above SGD$400. SpreeOrganizer.com
will always ensure that any Sprees we organize are capped
within the range. |
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Will I be charged for US sales tax?
No. There is currently no sales tax in Oregon, where our
carrier's US address is located. |
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Is it safe to use the services provided by SpreeOrganizer.com?
Of course YES! We are a registered and legitimate business
in Singapore, conforming to the rules and regulations
by the Government. |
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Will you sell my personal information?
We respect all our users' privacy and take every reasonable
effort to protect them. Please read on our Privacy
Policy to understand more. |
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Why are you requesting for my bank account number?
We require your bank account number to facilitate your
payment and make any refunds to you if necessary. We will
NEVER ask for more detailed information other than your
bank account number. |
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What should I do if I suspect my account is hacked?
You should inform us immediately so that we can take the
necessary steps to protect any misuse of your account.
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What happens to my money if your server goes down?
No worries, all money transactions are kept offline and
online under secured storage. In the unfortunate event
that our server goes down, we will still have your account
balance with us. |
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FAQ
